Reporting to the Director, Corporate Services, this incumbent in this role will be accountable for the organization and running of the daily administrative operations of the company. The individual will be involved in every part of the business. With multiple training courses, lunch and learns, internal celebrations and other functions always happening at the office this position will offer a candidate the opportunity to work in a fast-paced environment.
Duties and responsibilities
Answer incoming calls and forward to appropriate people in the office
Order and keep track of business supplies, handouts, business cards etc.
Greet and attend to office visitors
Manage admin network drive, ensure that all lists are updated
Arrange couriers, distribute mail, send out invoices
Service requests with vendors
Assist all other departments as required
Manage and organize internal celebrations
Represent ACM through ongoing interface with both new and existing training customers and participants
Sales & Training Support
Conduct research to identify potential new clients
Actively support the sales team with campaigns, sales promotions, tradeshows, conferences and other events.
Oversee all training course administration including materials, logistics, classroom functionality and instructor needs.
Manage internal procedure, process and workflow as it pertains to Open Enrollment & Cohort Training deliveries (registration tracking, scheduling, course logistics, administration, vendors etc.)
Oversee design, printing and delivery of printed materials and signage required for events
Ensure backup plans are in place for all aspects of the event
Work with internal clients to determine event logistics such as budget, venue, catering, collateral, and amenities
Prepare event collateral, including invitations, media backgrounders, and marketing materials
Develop event invitation lists and coordinate invitation/rsvp processes
Implement standard business practices throughout the course of all events
Provide detailed reporting of events and conduct analyses which include evaluations, key learning points, and recommendations for future enhancements
Post-secondary education in Business Administration is preferred. Other post-secondary education is also acceptable
Outstanding time-management and multi-tasking skills
Excellent written and verbal communication skills
Ability to deal with distractions
Excellent computer and data entry skills
Outstanding attention to details
Self-motivated, confident and organized
Ability to effectively liaison with all departments and management
Critical thinking and ability to take ownership
This role will function within a typical office environment. Workloads will very greatly, with frequent periods of intense activity and tight deadlines.